Reference

Privacy Policy for Your Account

Lightning Roulette, Release the Kraken, Sportsbook and QRIS wallet checks sit behind one account, and this Privacy Policy explains what data we use to keep that account working.

Account dataDANA recordsOVO checksGoPay receiptsQRIS logs
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musang 288 Privacy Policy for Your Account
PRIVACY CONTACT

Privacy Help Through Local Channels

Fast privacy help reduces account friction when a wallet name, phone number or device record needs checking. We receive privacy questions through live chat, WhatsApp and email, then route them to the account team that can see wallet references without asking you to repeat sensitive details in public chat. If you are in Jakarta and your QRIS receipt is pending, send the receipt time and account username through a private channel.

Team online

Live chat privacy desk

Use live chat between 10:00 and 02:00 WIB for quick privacy questions about account access, active sessions or a changed phone number. We ask for your username and one payment reference before discussing account details.

WhatsApp account checks

WhatsApp support handles privacy requests tied to DANA, OVO, GoPay and QRIS records. Send the receipt time, masked sender name and your account username; never send your password or full wallet PIN.

Email privacy requests

For correction, export or deletion requests, email [email protected] with your username, registered phone number and the request type. We respond with the next account step after checking ownership.

ACCOUNT SAFETY

How We Handle Your Data

Your privacy choices should match the way the account actually works. We collect only the details needed to create the account, match wallet activity, maintain session security, answer support requests and keep…

Account creation data

When you join, we record your username, registered phone number, password status and account timestamps. These fields help us confirm ownership later if you ask to correct data or recover access.

Payment record matching

DANA, OVO, GoPay and QRIS receipts are used to match wallet activity to your account. We store references, receipt times and status changes, not your full wallet PIN or personal app password.

Device and session signals

We log device type, browser version, IP region and active-session time to spot unusual access. You can check active sessions from Account > Security > Active Sessions and request removal through support.

Cookie choices

Cookies keep your login state, language preference and basic lobby routing stable across mobile browser sessions. You can clear cookies in your browser settings, but you may need to sign in again.

Retention and deletion

We keep account and wallet records only as long as needed for security checks, payment disputes, legal record duties and support history. Deletion requests are checked against open wallet or dispute records first.

Correction requests

If your phone number, wallet name or account spelling is wrong, contact us with proof you control the account. We record the change date so later privacy checks follow the updated profile.

Privacy Policy Questions Answered

Privacy questions usually appear when you are opening an account, changing phones, sending a QRIS receipt or checking why support asked for a wallet reference. The answers below explain the privacy steps we use in normal account operations, including data collection, correction, retention and contact paths. If your situation involves local access rules, availability depends on local law.

We collect your username, registered phone number, password status, sign-up time, device signals and wallet references you choose to submit. These details let us create the account, confirm ownership and connect support requests to the correct profile.

Receipt details help us match wallet activity to your account without asking for your payment app password. We usually need the method name, receipt time, transaction reference and masked sender detail for checking.

Yes. Contact live chat, WhatsApp or [email protected] with your username, registered phone number and the field that needs correction. We verify ownership before changing account data or wallet-related details.

Go to Account > Security > Active Sessions to view recent device sessions. If you see a phone, browser or IP region you do not recognize, contact support so we can help secure the account.

Cookies may remember your login state, language preference and basic lobby routing, including whether you last opened live tables, slots or Sportsbook. They are used for account operation and session continuity, not for selling your profile.

We keep records for the period needed to run the account, answer support questions, check wallet disputes and meet legal record duties. If you request deletion, we first check for open wallet or account issues.

Send privacy requests to [email protected] or use live chat between 10:00 and 02:00 WIB. Include your username, registered phone number and request type, but never include your password or wallet PIN.

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